Service Architectures and Configuration Management
Pluralsight
Course Summary
This is an introductory course on designing service architectures and developing a CMDB. ITIL is a registered trade mark of AXELOS Limited.
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Course Description
This course provides an overview of service architectures, the configuration management process, and the CMDB design principles. This course is based on ITIL® framework best practices and highlights real life challenges and opportunities in the industry. The ITIL® foundations course or equivalent experience is recommended as a prerequisite.
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Course Syllabus
ITIL® Overview- 29m 48s
—Introduction 1m 58s
—Service Management Principles 2m 32s
—Examples of Services 6m 28s
—Value from the Customer Point of View 8m 28s
—Utility and Warranty 6m 2s
—Summary 4m 17sProcess Review- 22m 6s
—Process Overview 3m 42s
—Processes and Functions 3m 40s
—Critical Success Factors 10m 33s
—Process Maturity 4m 9sConfiguration Management Database (CMDB)- 19m 36sCMDB Strategies- 14m 25sService Asset and Configuration Management- 11m 21sService Asset and Configuration Management - Example- 13m 44sCMDB Construction- 15m 1sConclusion and Summary- 4m 54s
This course is listed under
Development & Implementations
, Data & Information Management
, Networks & IT Infrastructure
, Project & Service Management
and Hardware
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