—Course Overview
1m 56s
The Methodology of Troubleshooting
- 26m 28s
—Course Introduction
4m 4s
—Module Introduction
1m 21s
—The Internal PC System
6m 33s
—The External PC Ecosystem
3m 0s
—Talking to PC Users About Problems
5m 15s
—What Commonly Goes Wrong with PCs?
4m 28s
—Summary
1m 44s
Dissecting the Windows File System and Disk Structure
- 39m 26s
—Module Introduction
1m 43s
—Understanding the Windows Disk Structure on PCs
3m 21s
—The Different Partition Types and File Systems, Part 1
5m 9s
—The Different Partition Types and File Systems, Part 2
5m 14s
—The Windows Boot System
3m 52s
—The Windows OS File Structure, Part 1
2m 40s
—The Windows OS File Structure, Part 2
4m 24s
—The Windows OS File Structure, Part 3
4m 1s
—The Windows OS File Structure, Part 4
2m 49s
—The Windows OS File Structure, Part 5 - User Folders
2m 7s
—The Windows OS File Structure, Part 6 - Log Files
2m 45s
—Summary
1m 19s
Understanding Networking on PCs
- 27m 55s
—Module Introduction
1m 15s
—Different Types of Network Connections in Windows
3m 32s
—Obtaining Information About Network Connections, Part 1
2m 16s
—Obtaining Information About Network Connections, Part 2
1m 44s
—Obtaining Information About Network Connections, Part 3
1m 30s
—Obtaining Information About Network Connections, Part 4
1m 20s
—Configuring Advanced Network Settings, Part 1
4m 20s
—Configuring Advanced Network Settings, Part 2
1m 17s
—Configuring the Windows Firewall, Part 1
2m 2s
—Configuring the Windows Firewall, Part 2
2m 4s
—Troubleshooting Network Problems, Part 1
1m 42s
—Troubleshooting Network Problems, Part 2
3m 40s
—Summary
1m 8s
Advanced Troubleshooting and Repair Methods
- 44m 40s
—Module Introduction
1m 30s
—Repairing the Windows Boot System, Part 1
2m 34s
—Repairing the Windows Boot System, Part 2
4m 14s
—Repairing the Windows Boot System, Part 3
1m 39s
—Using BcdEdit to Manage the Boot System
3m 51s
—Using Safe Mode
2m 15s
—Windows Diagnostic Startup
1m 53s
—Using System Restore
2m 57s
—Accessing System Restore from the Recovery Options
1m 37s
—Resetting a Windows 8.1 or Windows 10 PC
1m 46s
—Using the Automated Troubleshooters
1m 5s
—Creating Recovery Media in Windows
1m 52s
—Configuring a PC for Remote Access
1m 32s
—Using Remote Desktop
3m 8s
—Using Windows Remote Assistance
2m 47s
—Working in a Remote Assistance Session
2m 16s
—Using Windows 10 Quick Assist
1m 55s
—Using the Problem Steps Recorder
2m 57s
—Using the Game Bar Recorder
1m 38s
—Summary
1m 5s
Getting Helpful Diagnostics from the Administrative Tools
- 43m 49s
—Module Introduction
1m 38s
—The Windows Administrative Tools
1m 30s
—The Computer Management Console
2m 58s
—Local Security Policy and Group Policy
2m 7s
—Managing Windows Services
1m 48s
—Firewall with Advanced Security
3m 5s
—Windows Memory Diagnostics
1m 0s
—Looking Around the Even Viewer
3m 49s
—Attaching a Task to an Event
2m 54s
—Creating a Custom Event View
4m 3s
—Filtering Event and Log File Information
2m 33s
—Getting Information About the PC
2m 2s
—The System Information Panel
3m 7s
—The System Information Panel
2m 23s
—Getting Information from Task Manager
1m 15s
—The Performance Monitor
2m 17s
—The Resource Monitor
3m 59s
—Summary
1m 14s
Using Sysinternals for Troubleshooting
- 37m 1s
—Module Introduction
1m 30s
—Introducing Microsoft Sysinternals
2m 56s
—File and Disk Utilities
3m 30s
—AccessEnum
2m 1s
—ShareEnum
1m 39s
—Networking Utilities
1m 27s
—TCPView
2m 0s
—Autoruns
3m 56s
—Process Utilities
3m 28s
—Process Explorer
3m 30s
—Process Monitor
2m 13s
—Security Utilities
1m 15s
—System Information and Miscellaneous Utilities
1m 56s
—RamMap
1m 34s
—Blue Screen View
2m 45s
—Summary
1m 16s