Mac OS X Support: Applications and Processes
Pluralsight
Course Summary
Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or advanced user. In this course, you'll learn key knowledge to support Mac users in applications and processes. Software required: OS X El Capitan or later.
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Course Description
Developing skills to support Mac users will enhance your professional opportunities as a service technician, technical coordinator, or advanced user. In this course, Mac OS X Support: Applications and Processes, you'll gain essential knowledge on application installation, the processes involved, and troubleshooting problem apps for Mac users. First, you'll explore application processes, such as installation, supported environments, and installation security. Next, you'll dive into the technology and features that help users with documentation management. Finally, you'll learn how to troubleshoot problem applications, and how to utilize the diagnostic reporting tool. By the end of this course, you'll have the skills and knowledge required to support Mac users with application installation and troubleshooting application problems. It is the fifth of a series of courses to help you prepare for the Apple Certified Support Professional (ACSP) examination. Software required: OS X El Capitan or later.
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Course Syllabus
Course Overview- 2m 0s
—Course Overview 2m 0sApp Installation- 47m 27s
—Introduction to the Course 2m 43s
—Introduction to App Environments 9m 23s
—Other Supported Environments 4m 52s
—App Installation: Mac App Store 14m 39s
—iCloud Family Sharing 3m 35s
—App Installation: Traditional Methods 11m 1s
—Module Summary 1m 13sApp Installation Security- 20m 40sDocument Management- 28m 56sApp Processes and Extensions- 23m 18sTroubleshooting and Diagnostic Reporting- 11m 53sCourse Summary- 12m 42s