The Hadoop Distributed File System (HDFS) is the primary storage system used by Hadoop applications. It is a distributed file system that provides high-performance access to data across Hadoop clusters.

HDI Certified Instructor by Help Desk Institute

HDI Customer Service Representative by Help Desk Institute

HDI Desktop Support Manager by Help Desk Institute

HDI Desktop Support Technician by Help Desk Institute

HDI Problem Management Professional by Help Desk Institute

HDI Support Center Analyst by Help Desk Institute

HDI Support Center Director by Help Desk Institute

HDI Support Center Manager by Help Desk Institute

HDI Support Center Team Lead by Help Desk Institute

Skill Level: Instructor Status: ActiveFor individuals authorized to deliver HDI certification courses. HDI-CIs present industry best practices and assist individuals who are preparing to take an HDI certification exam as well as build and enhance the skills of the support professionals. They are expected to have a strong understanding of each course they deliver and be able to relay personal experiences to transfer knowledge and aid in the learning process.

Skill Level: Foundation Status: ActiveFor customer service professionals who are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. HDI-CSRs understand how to assess customer needs while exceeding their expectations.

Skill Level: Foundation Status: ActiveFor desktop support technicians who have the knowledge of customer service and service management processes, recipe as well as the necessary best practices, to provide high quality service and support at the desk-side.

Skill Level: Foundation Status: ActiveFor ffront-line technical support professionals who possess the knowledge and skills required to provide quality service and support. HDI_SCAs understand service management processes and best practices, pills while providing a competitive edge for career advancement.

Skill Level: Advanced Status: ActiveFor support center directors who possess the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, medicine gain senior management support for service improvements, and promote the support center value.

Skill Level: Intermediate Status: ActiveFor support center managers who possess the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.