Skill Level: Foundation Status: ActiveFor customer service professionals who are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. HDI-CSRs understand how to assess customer needs while exceeding their expectations.

Skill Level: Foundation Status: ActiveFor desktop support technicians who have the knowledge of customer service and service management processes, recipe as well as the necessary best practices, to provide high quality service and support at the desk-side.

Skill Level: Foundation Status: ActiveFor ffront-line technical support professionals who possess the knowledge and skills required to provide quality service and support. HDI_SCAs understand service management processes and best practices, pills while providing a competitive edge for career advancement.

Skill Level: Advanced Status: ActiveFor support center directors who possess the knowledge of service management best and common practices necessary to strategically align their department with organizational goals, medicine gain senior management support for service improvements, and promote the support center value.

Skill Level: Intermediate Status: ActiveFor support center managers who possess the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

Skill Level: Intermediate Status: ActiveFor support professionals in a team lead or supervisor role who possess the fundamental management and leadership skills necessary to provide operational support to the organization and the coaching skills to promote staff development.

HDSL is one of the earliest forms of DSL, used for wideband digital transmission within a corporate site and between the telephone company and a customer. The main characteristic of HDSL is that it is symmetrical.

A television display technology that provides picture quality similar to 35 mm movies with sound quality similar to that of today's compact disc. Some television stations have begun transmitting HDTV broadcasts on a limited number of channels. 

Headphones (or "head-phones" in the early days of telephony and radio) are a pair of small loudspeakers that are designed to be held in place close to a user's ears. They are also known as earspeakers, earphones or, colloquially, cans. The alternate in-ear versions are known as earbuds or earphones.

Health care or healthcare is the maintenance or improvement of health via the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in human beings. Health care is conventionally regarded as an important determinant in promoting the general physical and mental health and well-being of people around the world.

Heartbleed is a programming error (a.k.a bug) in the Open SSL code used by two thirds of the websites to protect customer/consumer information from hackers. Open SSL is used to transfer data between two devices over a secured line. The vulnerability lies on the servers that processes and transmit secure information.

In the OSPF communications protocol which enables network routers to share information with each other, a HELLO packet is a special packet (message) that is sent out periodically from a router to establish and confirm network adjacency relationships. 

A simple program that, when run, displays the message: Hello World . Fittingly, the Hello World program has long been the new programmer's induction into a myriad of programming languages.

Hermes deployment concept is designed to a degree that enables deployment to be prepared in the Implementation phase. It describes how the deployment will take place like the Deployment Procedure, Deployment Organization and the Deployment Measures.

Heroku is a cloud platform as a service (PaaS) with base operating system is Debian. It is one of the first cloud platforms, and supported only Ruby programming language initially, but later added support for Java, Node.js, Scala, Clojure and Python and (undocumented) PHP and Perl.

Hewlett Packard Enterprise (HPE) is an business-focused organization with comprises of four divisions:  Enterprise Group, Services, Software, and Financial Services. HPE is formed based on a strategic split of Hewlett Packard into HPE and HP Inc in the year 2015.