In an increasingly competitive market, online customer support has become integral for one's enterprise. There are a number of reasons why it having such a system in place is important. The first of which is efficiency, having a common system makes it easier to keep track of all the customer inquiries. Having a database is also hugely beneficial to one's business and is another added advantage to this system. Finding issues also becomes far easier which ultimately leads to resolving issues faster.
There are a number of different features that
customer support software have that may prove to be fruitful to one's venture.
Visitor Info service
The first feature is the Real- time Visitor info service. This service allows one to know how many visitors are surfing the site at a given moment, how many are using the chat service as well as if there are any visitors that are in queue.
Visitor's information is taken in the software. This way one can know where, when and what exactly their inquiry was. Each visitor is given a token and a number with which this information is stored and secured. One can store information such as name, number, address as any other information deemed necessary.
Survey
Survey forms are also available in order to get customer feedback on various services as well as the chat session. This enables you to understand where the system needs improvement and work towards the same as well.
Encryption
Encryption is also an important part of technology as privacy and security between the clients and one's company is integral to the well being of the live chat service. Ideally one would want to have 256 bit SSL encryption in place before transmitting. This ensures that the communication between the clients are kept confidential.
Geography
Geographical visitor information is another feature that an online customer service platform has. This is valuable information as it pinpoints the locations and presents it on google map. Thereby proving to be an important tool in terms of marketing analytics.
Website script
Integrating this system within the website is also important. One can directly integrate it with the website script. The code that is used can be customized to fit the specifications of your website.
Monitoring Panel
There is a monitoring panel that enables one to see everything that is taking place in the website and keep track of everything within the system. So in case of any emergency you are already aware of the kind of steps you need to take and prevent any mishap.
REVE Chat is one of the premier online customer service software available. The integration with websites is seamless and can be configured to meet the exact requirements. It is very simple as all you need to do is copy and paste an HTML code onto your website page code after signing up. All the features mentioned above and more are included in this one stop shop for customer service support.
They have a clean and organized monitoring panel that allows you to have a detailed and accessible look at all the information the software provides for. Security is also taken care of as the software uses 256 bit SSL Encryption which as mentioned earlier encrypts the message before transmitting allowing for whatever information is present in the chat to be protected.
Rupali
